Hera Jewels – T&C’s

Welcome and thank you for visiting our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which, in conjunction with our Privacy policy governs Hera Jewels relationship with you in respect to this website and content.


The following terminology applies to these Terms and Conditions, Privacy Statement and disclaimer notice and any or all agreements: “Client”, “Customer”, “You” and “Your” refers to you, the person accessing this website and accepting Hera Jewels Terms and Conditions. “The Company”, “Ourselves”, “We”, “Us”, “Hera Jewels ” and “Hera Jewels” refers to our company Hera Jewels. “Party”, “Parties”, or “Us”, refers to both the client and ourselves, or either the client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same. All Terms and Conditions outlined are in relation to the services/ products and information available on our website.


Information contained on Website

The information contained in this website is for general information purposes only. The information is provided by Hera Jewels and often based on information supplied by manufacturers or suppliers. As such, whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. This includes imagery and delivery times of products/ services available from this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. As such any reliance you place on such information is therefore strictly at your own risk and it is your responsibility to ensure that any products, services or information available through this website meet your specific requirements. This is also the case with any and all form of company contact with the customer whether via telephone, email or any other form of digital communication.

Links To and From this Website

Through this website you are able to link to other websites which are not under the control of Hera Jewels. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. You may not create a link to this website without our prior written consent. If you do create a link to this website you do so at your own risk.

Every effort is made to keep the website up and running smoothly. However, Hera Jewels takes no responsibility for, and will not be liable for the website being temporarily unavailable.

Copyright Notice

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice. All trademarks reproduced in this website which are not property of or licensed to Hera Jewels, are acknowledged on the website. Unauthorised use or reproduction of any or all of the materials published on this website may give rise to a claim for damages and/or be a criminal offence.

Copyright and other relevant intellectual property rights exist on all text relating to the company`s services and the full content of this website. This company’s logo is a registered trademark of this company in the United Kingdom and other countries.

Some of the products and services available on this website are available internationally. However, unless otherwise stated all advertising, information, prices and process times are intended for the United Kingdom Market only. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. The company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best of the companies ability. By using this service you thereby indemnify this company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.


Major credit/debit cards and paypal are both acceptable forms of payment for the services/products available from this website. Other forms of payment such as cheques may be considered but can be refused at company discretion. All monetary transactions are dealt with the upmost of confidence and the company takes all legal and additional precautions to ensure delicate payment information is secured. However you by accepting these terms and conditions accept that the company will not be held liable for breach of such information to the extent that the law will allow. All goods remain the property of the company until paid for in full. Payment for products/ services available from this website does also not bind the company to any agreement to supply such items. As such the company reserve the right to refuse any transaction for whatever reason at its own discretion.


The customer has the right to cancel any order placed where possible. However due to the nature of the business and dispatch times the company will not allow cancelation of orders once the product has been dispatched and is therefore outside of our control. In such instances the customer will incur the cost of returning the products at which point the request will be completed. All services such as bespoke items, whether it be ‘special order’ items or ‘engraving’ must be cancelled before the service/product is undertaken/dispatched. If your order is dispatched and you wished to cancel it, you can return the items within 7 working days, subject to our returns policy. Any and all form of contact listed on our “contact us” page of the website will be an accepted method of order cancellation subject to written confirmation from the company.

Returned Items

You the consumer accept full responsibility for the cost and safe return of any item of which you require an exchange or refund. As such the company accept no liability for said items until safely received on the companies registered premises. ‘Special Order’ items are subject to a 30% charge for cancelling or refunding as these items are custom made. ‘Engraved’ items cannot be exchanged or returned. The company reserves the right to refuse all exchanges or refunds requested after 30 days of the order being dispatched, however the company can issue such exchanges and refunds at its own discretion. All items returned for exchange or refund are subject to thorough examination of condition. The company reserves the right to refuse all returned items if deemed not to be in the same condition supplied to the customer. Items returned for exchange/ refund will be dealt with as quickly and error free as possible. However the company makes no guarantee that error will not occur and you therefore indemnify the company of liability for such errors. All items received by the company will be processed within 30 days. Postage costs are only refunded to you by the company when either an error has occurred of which we accept responsibility or the product/ service is faulty.


Please note that as stated in previous paragraphs all information on this site including delivery times is provided as accurately as possible. However as such delivery times are out of the control of the company, Hera Jewels accepts no liability for the delay or loss within postal services. The company does however accept its responsibility to provide such products/ services as paid for. As such all postal losses or delays will be dealt with no sooner than 14 working days from dispatch at which point a further investigation will be launched with the potential resolution that the customer will be offered a redispatch or a full refund.

Faulty Items

Hera Jewels do everything within their power to ensure all products are supplied to you in good working condition. However the company accepts no responsibility for products that may have had a manufacturing fault. If such a fault with any product/ service available from this website should arise the item must be returned to the company for examination before any further action can be taken. You the customer will incur the cost and responsibility of return of said items until safely delivered to the registered premises of Hera Jewels. The company must be informed via any form of communication available on the websites “contact us” page that said items are being returned as faulty before receipt of the item. All items thereby deemed to have such manufacturing faults shall have postage costs refunded to the customer within 14 days. If the item is returned with such faults within 30 days of the order being placed the customer shall be offered a replacement or full refund to be processed within 14 days. If the item is returned outside of 30 days of the order being placed said products will be forward to manufacturers to be dealt with via their manufacturing warranties.

Exclusions and Limitations

Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any act of god, terrorism, war, political insurgence, industrial action, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall inform the other party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.

Promotional Offers

Any free products received as a result of a promotional offer are non-returnable and non-refundable. If the products that were purchased in order to qualify for such an offer are returned/refunded then the promotional gift must also be returned.

Promotional Codes

A Promotion is only valid on the Hera Jewels website and for a qualifying order. This may exclude certain brands.
A Promotional Code may not be used in conjunction with any other promotional code or special offer.
A Promotion is subject to availability and is not an indication of availability. In particular, Hera Jewels reserves the right to cancel a Promotion and/or to reject redemption of a Promotional Code when the total value of the Promotional Codes already redeemed exceeds a certain financial value.
A Promotion has no cash value and cannot be redeemed for cash (or for benefits in kind such as gift vouchers).
Any balance remaining after redemption of a Promotion is non-transferable and non-refundable.
Where the redemption of a Promotion is subject to a minimum spend requirement, redemption is only permitted in respect of the purchase of the qualifying products (as communicated to you when issuing the Promotional Code).
Hera Jewels reserve the right to cancel a Promotion and/or to reject redemption of a Promotion if Hera Jewels reasonably believes that Promotion is being used unlawfully or illegally and you agree that you will have no claim against us in respect of any such cancellation or rejection.


The laws of England and Wales govern these terms and conditions. By accessing this website for any reason whether to purchase available products/ services or not you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms and conditions are deemed invalid or unforceable for any reason, then the invalid or unforceable provision will be severed from these terms and conditions and the remaining terms will continue to apply. Failure of the company to enforce any of the provisions set out in these terms and conditions and any agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these terms and conditions or of any agreement or any part thereof, or the right thereafter to enforce each and every provision. These terms and conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the company.

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of this website will signify your acceptance of any adjustment to these terms.

These terms and conditions form part of the agreement between the client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance of this disclaimer notice and the full terms and conditions contained herein. Your statutory rights are unaffected.